Systems of interaction

This week at IBM, a new term was coined: “systems of interaction” – to describe the integration across systems of engagement and systems of record. The idea is that you have systems focused on engaging with customers (systems of engagement) and other systems focused on transactions (systems of record), and the confluence of these helps drive interactions that can ultimately result in transactions for your business. That introduces new requirements for integration, security, reliability, and manageability across these domains. Find out more here:

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